FAQs Metro Lock & Key

What should I look for in a locksmith?

We recommend you search for a locksmith that is a certified and accredited tradesman and has the most up to date experience for state of the art locksmith solutions. Also, make sure your locksmith offers a 100% guarantee and warranty for their job and materials.

Why should I use a locksmith when I can try and locate a "handyman" who can help?

An experienced locksmith is reliable, fast, and will certainly ensure your belongings are safe and secure throughout the service. Hire locksmith services for your vehicle, home, or business with confidence by choosing a locksmith with the necessary skills, experience, and credentials to do the job right. This will save you from potentially higher costs in the long run.

Do you cut keys for cars?

Yes, our team cut keys for most makes and models of cars and trucks. 

How long does it take to get a key duplicated?

It is a really fast procedure and our specialist locksmiths should have you back on the road within 20 minutes.

I have a key marked “Do Not Duplicate”. Can you copy such a key?

Keys marked “Do Not Duplicate”, “Do Not Copy”, or “Illegal to Copy” might be duplicated simply if a letter of consent from the owner or supervisor is provided with the inquiry for duplication

Can you reprogram my car or truck key?

Presently we can program most keys for General Motors, Ford, Dodge, Toyota, Honda, Hyundai, Kia, and European models such as Land Rover, Jaguar, etc.

What should I do if I lost my car or truck keys?

Once you get the keycode from your dealer, we can come to your car’s location and make a new key, cut and program, on spot!

What is a high-security lock?

High-security locks have actually restricted key access, and these kinds of keys are extremely difficult to duplicate. They also offer the ideal protection against potential robberies, so if that is your concern, simply ask us for the options.

My key broke in the lock, what do I do?

If your key breaks inside the lock and the door won’t open, call our team immediately. We can send out our locksmith technician to remove it in no time.

Why should I use a locksmith as opposed to a hardware store?

Most hardware store employees are not accredited locksmiths and have limited ability to provide locksmith services. Locksmiths are properly trained experts in lock maintenance and security.

Do you offer mobile commercial and home locksmith services?

We absolutely do! Contact us to set up a mobile appointment today.

 Exactly how can I enhance the safety and security of my residence or business doors?

The initial step would certainly be to make sure that the door frame is strong enough. Consult an expert and choose products known for their durability. Do not attempt to utilize new technology unless you fully understand what it entails and the possible threats of installing it. We advise that you always go with quality!

What does lock rekey mean and what does it incorporate?

Lock rekeying involves the replacement of the existing configuration or tumbler of the door locks so that the lock will only open and lock with a brand-new key. This ensures security when someone is moving to a new house or the room-mate moves out.

Why do I have to provide proof of ownership or tenancy?

Legally, and ethically, we must have proof of ownership or tenancy in order to access any individual’s property.  Any bona fide and reputable company will make sure that they solely work for individuals who have the authorization to be on the property.  A professional and certified locksmith will interview you and request some documents before asking for the relevant validation of ownership. If you don’t have it, it’s a red flag for us and the service will be denied.

There are several documents you can present to prove that you own the house or building you’re attempting to access. 

• Show your driver's license that has the street address of the property on it to the locksmith.
• Provide a mail addressed to you: If you have mail with your full name and home address, present it to the company together with your ID.
• Show business records such as a business card, a web page, or anything that will display your name and position in the business.
• Present the locksmith a copy of your rental agreement or lease.
• The company must be able to connect you to the local property records bureau to confirm your name and then you can show a photo ID when on-scene that corresponds to that name.
• When you have recently purchased the home and still don’t have the keys, then give the locksmith the closing statement.

We are legally mandated to be bonded and carry insurance. When we grant someone access to a home or vehicle that isn’t the rightful person and that individual attempts robbery or ruins the home or vehicle, we can be declared guilty and responsible.  Should this occur, our bonding insurance would need to compensate for any missing items or for damage done, including the expense to replace the locks on the home or vehicle. Thereby, verifying ownership is crucial to confirm an authorized person or homeowner is seeking our assistance.